returns & refunds

if you’re not happy with something you bought from us, get in touch through the contact pageand tell us what happened. we’ll come back to you and put it right.

we don’t offer exchanges, and we look at refunds one at a time rather than applying a fixed rule.

the product must come back in its original bottle and be at least half full. we can’t accept more than 10 units of the same item on one order.

custom blends are final sale. custom face oils are mixed to your individual formula and can’t be resold, so they can’t be refunded or exchanged.

shipping charges and anything marked final sale are non-refundable.

include your invoice — the original or a printed copy — and post the item to:

Esenti Skincare
Attn: RETURNS
120 – 3900 Bayview Street
Richmond, BC V7E 3M2
Canada

return shipping is at your own cost. we recommend a tracked service and keeping your receipt — only items that reach us can be credited, and anything sent back in error can’t be returned to you.

then send us your order number, the items returned, and your tracking number through the contact page. without an order number we can’t process the refund.

refunds are credited to the original payment method — we can’t refund to a different card. please allow up to 12 days from the day your parcel reaches us. you’ll get an email once it’s been processed.

Esenti Skincare determines whether a refund applies and the amount due. we may decline a return, or refuse an order we believe to be fraudulent.